Please ensure you have the latest version of Consume. If you have multiple numbers on the one account, please make sure you enter phone number into the Provider Details screen.
Quite a few providers require you to register for ‘online services’. In short, this means you need to sign up to be able to view your account details and status online. Consume can’t grab the info it needs if you haven’t registered. Please also note that some providers take up to three days to process the registration.
After registering, please ensure you can log in to the account section of your provider’s website. If you can’t log in, neither can Consume.
The correct account name and password is required for Consume to work, so please also double check to ensure you’ve entered the correct details in. If you’ve forgotten your password, there should be a way to retrieve it from your provider on their website.
This is an issue accessing your provider’s website. Refreshing again often fixes the problem. If not, then please ensure you can log in to the account section of your provider’s website. If you can’t log in, neither can Consume.
If you think the issue is with Consume, then you can help us fix it quickly by sending us your usage data from within Consume. To do this, tap the status at the bottom of the usage screen (the “Last Update Failed” or “Updated 0 minutes ago” text), then tap Email Usage Data and Send. Please include a note about the problem(s) you’re experiencing.
Please don’t write a bad review of Consume on iTunes—we’d much rather you get in touch via our contact page. That way we’ll be able to help you, or get more information about the problem so we can try and fix it.
Where possible, GST is included for Australian providers.
Quite a few providers, such as Telstra and Optus, require that the exact service number is used to look up iPad data usage. This means that Consume must be running on the iPad with the correct MicroSIM installed and that 3G must be used when checking usage (you can’t use a wi-fi network to check).
AT&T — Please ensure you use your phone number as your username. Also, if your account has a message appearing regarding paperless billing when you log into AT&T’s website, Consume can’t fetch data. Please log in and dismiss the message to get things working again.
AT&T Family Plans — Please ensure you use your phone number as your username. Consume shows individual usage for the number you specified on the Provider Details screen, but also shows shared usage for the family plan. If you wish to see the individual usage for several phones, please add an account in Consume for each number (to do this you may need to register each phone number as a login on AT&T’s website). Also, if your account has a message appearing regarding paperless billing when you log into AT&T’s website, Consume can’t fetch data. Please log in and dismiss the message to get things working again.
Myki — If you have multiple cards, please use the optional card number field to specify which card you’d like to view. Please also note that Consume shows the card expiry date, not the pass expiry date. If the Myki website is down, Consume can’t display your usage.
Fido — Please ensure you use your phone number as your username.
TPG — Some account types don’t show usage bars. This is because the total quotas for the month can’t be determined. To fix, manually enter your peak and off-peak quota. Consume doesn’t support TPG’s unlimited accounts specifically yet. Being unlimited means there shouldn’t really be a bar graph (as the usage isn’t X of Y, it’s just X). The workaround for now is to place a fairly large number in the quota fields (say, 300GB).
Virgin Aus — If you have multiple numbers on the one account, please make sure you enter a phone number into the Provider Details screen.
Telstra — Please ensure your phone is setup on the Telstra data site. Telstra require you to register each phone, then they SMS you a PIN. Once you have done that data should work correctly in Consume. If you have multiple numbers on the one account, please make sure you enter a phone number into the Provider Details screen.
Rogers — Some users are reporting difficulty updating their Rogers usage over 3G (it works over Wi-Fi). This is not Consume’s fault.
Vodafone Aus — If you have multiple numbers on the one account, please make sure you enter a phone number into the Provider Details screen.
Exetel — Some account types don’t show usage bars. This is because the total quotas for the month can’t be determined. To fix, manually enter your peak and off-peak quota.