Locating iPhone & iPad app crash logs

If an app is freezing or crashing regularly, we may request crash logs from you to help us diagnose any issues. Crash logs contain information about what the app was doing just prior to the crash.

To find a log file, please sync your iPhone, iPod or iPad first, then locate the correct log file for the app using the path for your OS below. The log file’s name should start with the app’s name.

OS X

In the Finder, hold down the option key and open the Go menu and choose Library. Then navigate to ~/Library/Logs/CrashReporter/MobileDevice/<your iPhone’s name>/.

Once you’ve located the correct file or files, please email them back to us.

Windows XP

C:\Documents and Settings\Application Data\Apple computer\Logs\CrashReporter\<your iPhone’s name>\

Once you’ve located the correct file or files, please email them back to us.

Windows Vista

C:\Users\AppData\Roaming\Apple computer\Logs\CrashReporter\MobileDevice\<your iPhone’s name>\

Once you’ve located the correct file or files, please email them back to us.