Sending us log files
If Snowflake is acting up, we may ask you to send us log files to help diagnose issues. We’re privacy focused, and we do not collect information automatically — logs have to be sent manually by our customers. That’s a very intentional decision.
If you have an Apple Watch #
If you have an Apple Watch, please follow the steps below to ensure the logs from your watch are synced to your iPhone before sending us logs.
- Please open the Snowflake Apple Watch app, and open Snowflake on your iPhone.
- Navigate to Settings › Apple Watch in Snowflake for iPhone, and tap Syncronize (it should be blue).
Sending log files #
To send us log files, long press the settings icon in the tab bar. The share sheet should open, ready to send the log files. Please email the logs to snowflake@bjango.com with a short message about the issue (this helps us work out what to check in the logs).